Legal
Privacy notice
How we collect, use and protect personal information when you contact us, request a quote or apply for a role.
Who we are
Sparkling Solutions (Commercial) Limited, company number 09320971, is the controller of the personal information described in this notice. Our registered office is 3 New Rock Industrial Estate, Chilcompton, Radstock BA3 4JE. You can contact us at info@sparkling-solutions.com or 01761 233 463.
What we collect
When you contact us or request a quote, we may collect your name, company name, email address, phone number, site postcode, premises type, approximate size, service requirements, preferred start date and any message you send. If you complete the Cleaning Confidence Score, we also collect your answers, your score and the contact details you provide. If you apply for a job, we may collect the information in your application and CV.
Why we use it
We use your information to respond to your enquiry, produce and send your Cleaning Confidence Score result, arrange a site survey, prepare a quote, deliver a cleaning contract, manage our relationship with you, process job applications and meet our legal and accounting obligations.
Lawful basis
For enquiries and quotes, we rely on our legitimate interests in responding to a business request and, where relevant, taking steps to enter a contract. For employment applications, we rely on legitimate interests and, where required, consent. For legal records, we rely on legal obligation.
How long we keep it
We keep enquiry and quote information for up to 90 days after the enquiry unless a contract is agreed. If a contract is agreed, we keep the information for the duration of the contract and the period required for legal, tax and insurance records. Job applicant information is kept for up to 12 months unless you ask us to delete it earlier.
Who we share it with
We do not sell your personal information. We may share it with trusted suppliers who help us operate the business, such as IT, email, accounting and payroll providers, and with professional advisers where necessary. We require those suppliers to protect it and use it only for the agreed purpose.
Your rights
You have rights under UK GDPR, including the right to access your information, correct it, erase it in certain circumstances, restrict or object to processing, and request portability. You can also complain to the Information Commissioner's Office at ico.org.uk. To exercise a right, contact us at the address above.
Cookies and analytics
This website is designed to work without non-essential cookies. Quote and Cleaning Confidence Score submissions are processed by Formspree, a form-processing provider, on our behalf and delivered to our team by email. Formspree processes the information you submit only to provide that service. If we add analytics or advertising tools later, we will update this notice and ask for consent where required.
Changes
We may update this notice from time to time. The version on this page is the current version. If a change materially affects how we use your information, we will take reasonable steps to tell you.
This notice is a plain-English summary of our current practice. It is not legal advice. If you need a formal data processing agreement for a contract, ask us and we will provide one.