A housekeeper preparing a boutique hotel room in Bath

Case studies

The work behind the standard.

Real client stories and illustrative contract examples. Names are withheld to protect privacy; the outcomes are shared with permission or clearly labelled as examples.

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Client stories

Different buildings. The same accountability.

Some of these stories come from real clients. The office and property examples are illustrative, showing how we would mobilise a contract of that shape.

A housekeeper preparing a boutique hotel room

Hospitality · Somerset

Protecting a 4-star rating in Somerset

A hospitality client needed housekeeping that would stand up to a Quality in Tourism assessment — not just look good on the day.

The challenge

The property's star rating depended on consistent housekeeping, presentation and cleanliness across every room, not only the ones guests happened to photograph.

What we did

We built a room-by-room housekeeping routine around the assessment criteria, with supervisor checks, linen standards and a clear escalation route for maintenance issues.

The result

The client retained its 4 Star rating with an overall score of 83%, including 95% for cleanliness — the highest cleanliness score the property had received to date.

4 Star

rating retained

83%

overall score

95%

cleanliness

“We have just received the results from Quality in Tourism and they confirmed that we keep our 4 Star rating with an overall score of 83%. A total of 95% for cleanliness which is excellent and the highest to date. Many thanks to you and your team.”
Accommodation client, Somerset

A cleaner deep-cleaning a floor in an empty room

Domestic · Bath

A new home, ready for the first night

A family moving into a new home needed a thorough clean before the furniture arrived — and a team that could work around a tight handover date.

The challenge

The property needed a top-to-bottom clean after the previous occupants moved out, with kitchen cupboards, bathrooms, floors and skirting boards included before the removal van arrived.

What we did

We scoped the clean room by room, agreed priorities with the client and sent a small team who could finish the work in a single visit without cutting corners.

The result

The house was ready for the family to move in, with the kitchen, bathrooms and floors finished to the agreed standard.

1 visit

full property

Room by room

written scope

Move-in ready

handover

“I just wanted to let you know your team did a fantastic job on Saturday. We are over the moon with the results! They were such a bubbly, enthusiastic, positive bunch too — an absolute pleasure to have in our new home.”
Private client, Bath

A cleaner wiping a desk in a contemporary Bristol office

Illustrative example

Office · Bristol

A managed contract for a 120-desk Bristol office

An illustrative example of how we mobilise a five-night-a-week office contract with a named supervisor and a written specification.

The challenge

A growing Bristol office needed consistent out-of-hours cleaning across desks, meeting rooms, kitchens and washrooms, with one point of contact and evidence that the standard was being met.

What we did

We would survey the building, agree a written specification and cleaning schedule, assign a named supervisor, induct the team on access and security, and set up monthly audits with a simple KPI report.

The result

The model gives the client a steady cleaning routine, planned cover for absence and a clear escalation route — without adding another supplier to manage day to day.

120

desks

5 nights

per week

named supervisor

A cleaning team in the reception of a managed building

Illustrative example

Property management · Bath & Bristol

One supervisor for a multi-site property portfolio

An illustrative example of how we coordinate communal-area cleaning across a portfolio with different access arrangements and resident expectations.

The challenge

A managing agent needed communal areas, bin stores and vacant properties kept in order across several buildings, each with its own access, schedule and reporting requirements.

What we did

We would group the buildings into a route, assign a single supervisor, standardise the reporting format and agree key-holding, photo reporting and escalation for each site.

The result

The client gets one point of contact, a consistent standard across the portfolio and early warning of defects or damage before they become resident complaints.

buildings

supervisor

Weekly

reporting

Client feedback

What clients notice.

The comments that matter are rarely about the price. They are about reliability, care and the standard holding.

“I just wanted to let you know your team did a fantastic job on Saturday. We are over the moon with the results! They were such a bubbly, enthusiastic, positive bunch too — an absolute pleasure to have in our new home.”

Private client, Bath

New home clean

“We have just received the results from Quality in Tourism and they confirmed that we keep our 4 Star rating with an overall score of 83%. A total of 95% for cleanliness which is excellent and the highest to date. Many thanks to you and your team.”

Accommodation client, Somerset

Hospitality housekeeping

“Thank you very much for a difficult job well done — especially to Theresa.”

Private client, Somerset

Deep clean

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